Mainland UK Delivery
Delivery times
Our aim is to dispatch all orders placed before 12:00 noon the same day (Monday-Friday only), however during busy periods this may not be possible. We do however pack orders in the order we receive them so even during busy periods your order will be dispatched within 24-48 hours unless you have chosen the Royal Mail Tracked 24 which will be dispatched the same day if placed before 12:00 noon.
Shipping options
- Free delivery to mainland UK (orders over £30) | Royal Mail Tracked 24
- Standard mainland UK (orders under £30) - £3.95 | Royal Mail Tracked 24
Despatch confirmation
An email notification will be sent to you once your order has been dispatched.
Delivery restrictions
Please note that we will only ship to our specified locations listed below
Northern Ireland, Isle of Man & Channel Islands Delivery
Delivery times
We cannot offer a guaranteed service for these regions. Our aim is to dispatch all orders placed before 12:00 noon the same day (Monday-Friday only), however during busy periods this may not be possible. We do however pack orders in the order we receive them so even during busy periods your order will be dispatched within 24-48 hours.
Shipping options
- Royal Mail Tracked 48 - £4.49 | 48 Hour *
*Not guaranteed to be 48hr as per RM policy/terms
Redelivery
If you are not in to have your parcel delivered, it is your responsibility to arrange a safe place through the delivery providers available options or collect it from your designated sorting office or parcel pick up shop. Should your parcel be returned to us due to not being collected, there will be a delivery charge for us to resend it out to you or you can choose to have your parcel refunded, minus the delivery charge incurred by us. Please ensure your address is filled in correctly at checkout as we cannot be held responsible for incorrect addresses.
Delivery problems
Should there be any issues with your delivery, please contact us as soon as possible on customerservices@propernatural.co.uk so we can resolve the issue. We aim to respond to any delivery problems the same working day as they are received.